The Town of Christiansburg has reinstated its practice of disconnecting water service for customers delinquent on their utility bills and payment plans.
The change in policy was effective Monday, Sept. 13.
Nearly 600 customers are currently behind on payments for their utility bills and/or payment plans. Customers have been notified monthly with their bills of their past due payments. Their most recent bills state that payments are due by Sept. 13 at 7:30 a.m., otherwise customers are subject to disconnect and a $25 restoration fee. Customers unsure whether they have past due payments may contact the Finance Department at 540-382-9519 or visit the department at town hall (100 E. Main St.) weekdays from 8 a.m. to 5 p.m.
The Town of Christiansburg offers its customers payment plans for their utility bills. To set up a payment plan with the town, visit town hall (100 E. Main St.) weekdays between the hours of 8 a.m. and 5 p.m. For any questions regarding utility bills, call the Finance Department at (540) 382-9519.
Limited CARES Act Utility Relief Funds are available to assist customers with payments and will be given to eligible customers on a first-come, first-served basis. If additional assistance is needed, the Finance Department will provide customers with a list of community resources they may contact.
Public works crews are being dispatched to disconnect water service for accounts delinquent as of Sept. 13 at 7:30 a.m. An account is delinquent if it has past-due payments on the utility bills or is past due on a payment plan. If the service is disconnected, a $25 restoration fee will be applied to the account.
