USDA process changes

FSA Complaint Process

After an FSA official makes a decision on your request for USDA services or application, you will be sent a letter informing you of the decision and options you can pursue if you disagree. Generally, program participants have four choices: an informal review with original agency decision make, an opportunity for mediation, appeal to State Committee and appeal to USDA National Appeal Division (NAD).

Civil rights complaint process

Any person, class or group of persons may file a discrimination complaint within 180 days of an alleged discriminatory action. Complaints may be filed in writing or orally with the agency head, any designated agency official or the Secretary of Agriculture, U.S. Department of Agriculture, Washington, DC 20250. Assistance in filing a complaint can be obtained by calling or visiting any FSA Office.

Special accommodation

Special accommodations will be made upon request for individuals with disabilities, vision impairment or hearing impairment. Any individual needing special accommodations should contact the local Farm Service Agency. In the New River Valley contact the office at 540-382-3961, extension 2.

Hours of operation

The New River Valley Farm Service Agency located at 75 Hampton Blvd in Christiansburg, Virginia is open from 8:00 a.m. – 4:30 p.m., Monday-Friday. The office is closed for Federal Holidays.

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