Tech support is calling – but should you answer? One might think that a crime like the tech support scam, which has been around for over 15 years, might fade away, but it is more common than ever.
These scams start with an unsolicited phone call or a pop-up alert on your device, claiming to be from Microsoft, Norton, or another related company warning of grave problems. The goal is to persuade you to grant remote access to your device, after which they’ll claim to find something terrible. In reality, these criminals are likely trying to install malware, which enables them to steal personal information and account logins. They may also pressure you into paying for expensive (and fake) repairs or protection services.
If you receive an urgent phone call or a sudden, alarming pop-up, it’s almost certainly a scam. Don’t engage, and to rid your screen of the message, exit out of your browser or restart your device. Keeping your operating systems and security software up to date is an important way to keep real viruses and malware out.
AARP Virginia