The Express Lane of Pulaski joins 1,800-plus units in more than 30 countries, serving nine-million USA customers last year, according to Pietro Gorlier, head of Parts and Service for MOPAR, of Fiat-Chrysler.
“In 2009, we began assuring the public that consistent, great quality service would be offered in a pleasant format. Even our customer lounges are enjoyable, affording customers the best experience. It’s also very important to us that our service allows customers to have more family-time; maybe to take the kids to soccer practice and other activities.”
“The Hagan family is great friends and partners for MOPAR. I cannot imagine something better than having two-time NHRA world-champion Matt Hagan here today, to define Express Service, ” said Gorlier.
Gorlier said that Matt Hagan had the first oil-change, that morning.
“My truck probably smells like cow,” Hagan quipped.
(One of his venues is his cattle farm; “pasture is late this year, but we’ve had a bounty of newborns.”)
“We think this facility will work well for the community, drawing-in more businesses. We’re proud to be partners with MOPAR,” he said.
David Hagan said that, Express Lane trains employees in MOPAR specs; it is a proving ground for technicians that have the opportunity to use our Step-Program to become Master Technicians, with salaries of $100,000. We partner with several technical education programs at local colleges and schools, helping students plan their careers as technicians. The technicians are our major assets.They aid us in an average of about two-thirds customer retention in vehicle sales and leasing.”
“The misconceptions about technicians is a challenge, it’s not just about nuts and bolts. Electronics, diagnostics…it’s a challenging and rewarding career-field. It’s interesting and rewarding for our technicians; they are continually updated with the best training,” said Gorlier.
Gorlier and Hagan concurred that being of service to the customers and community was of paramount concern. “We enjoy making our customers and staff happy; we’re looking forward to a long-lasting relationship with MOPAR,” said Hagan.
— Larry Middleton